Publication Details
Abstract
The article examines the economic essence of hotel business efficiency from a theoretical and methodological perspective and provides a comparative analysis of the existing scientific approaches. The views of foreign and domestic scholars on the category of efficiency are generalised, covering frontier-based measurement (DEA and SFA), marketing and service-quality approaches, the balanced scorecard, and the cost–result interpretation that prevails in the national literature. It is substantiated that most of these approaches illuminate a particular aspect of efficiency but do not describe hotel business efficiency as an integral, multidimensional phenomenon, while the concept of an efficiency evaluation mechanism remains underdeveloped. Theoretical generalisation, comparative and logical analysis, a systems approach, scientific abstraction and scientific classification were used as research methods. As a result, refined definitions of the categories “hotel business efficiency”, “hotel service efficiency” and “efficiency evaluation mechanism” are developed and their interrelationship is disclosed: efficiency is the object being assessed, hotel service efficiency is its qualitative component, and the evaluation mechanism is the instrument for measuring and managing it. The proposed definitions make it possible to treat efficiency as a complex category encompassing resource, process, result, financial and service-quality dimensions, and serve as the theoretical basis for an integral mechanism of hotel efficiency assessment.