The Importance of Using Digital Technologies to Improve the Efficiency of Catering Services

This article analyzes the role of digital technologies in improving the efficiency of catering services (restaurants, cafés, canteens, and fast-food chains) from both scientific-theoretical and practical perspectives. The impact of online ordering systems, mobile applications, electronic payment tools, software for automating warehouse and kitchen processes, artificial intelligence-based demand forecasting systems, and food delivery platforms on the industry is examined based on international and national scientific literature. The study compares real statistical data obtained from open sources, including the global size of the online food delivery market, the impact of digital ordering systems on revenue, and the share of mobile platforms, using tables and diagrams. The analysis shows that the implementation of digital technologies significantly improves the competitiveness of catering enterprises by reducing operational costs, enhancing service quality, and strengthening customer relations. The article concludes with scientific and practical recommendations for accelerating the digitalization process in the catering sector of the Republic of Uzbekistan.This article analyzes the role of digital technologies in improving the efficiency of catering services (restaurants, cafés, canteens, and fast-food chains) from both scientific-theoretical and practical perspectives. The impact of online ordering systems, mobile applications, electronic payment tools, software for automating warehouse and kitchen processes, artificial intelligence-based demand forecasting systems, and food delivery platforms on the industry is examined based on international and national scientific literature. The study compares real statistical data obtained from open sources, including the global size of the online food delivery market, the impact of digital ordering systems on revenue, and the share of mobile platforms, using tables and diagrams. The analysis shows that the implementation of digital technologies significantly improves the competitiveness of catering enterprises by reducing operational costs, enhancing service quality, and strengthening customer relations. The article concludes with scientific and practical recommendations for accelerating the digitalization process in the catering sector of the Republic of Uzbekistan.