THE INFLUENCE OF MARKETING MIX STRATEGY AND SERVICE QUALITY ON CUSTOMER DECISIONS IN THE ELECTRICITY POWER UPGRADE PROGRAM WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PLN UP3 SOFIFI
Didit Sujatmoko; Hadiah Fitriyah
Objective: This study investigates the influence of marketing mix strategy and service quality on customer decisions to participate in the electricity capacity upgrade program at PLN UP3 Sofifi, with customer satisfaction serving as a mediating va...